Two frequently asked questions are: “Can we make calls to the outside world from Teams?” and “Can we answer incoming calls to our business from within Teams?” The answer to both questions is yes, but there is a price to pay. First, you need to pay Microsoft for an Office 365 Voice Licence at about £10 per month per user. Then, you need to pay for your calls.
Provided you have bought your Office 365 Voice Licences, we can connect your Teams users to our VoIP platform so that users can make calls to and receive calls from external numbers. We offer fixed price call bundles as well as flexible pay-per-use tariffs. If you use Microsoft’s own service to route outgoing calls to external numbers, you will have to pay them another £10 per month per user for an unlimited UK call bundle.
The Office 365 Voice licence gives you access to Microsoft’s own hosted business PBX which provides many (but by no means all) of the call handling features which our VIP VoIP platform provides.