Business VoIP- Phones for Small & Medium Businesses
Can VoIP Numbers Be Ported?
If you want to change your VoIP provider for any reason, such as seeking better contract conditions, cheaper packages or a better customer service, you might be worried about losing your existing VoIP numbers and what negative impact this could bring to your business. In this article, we will explain how to do this and what challenges might arise in the porting process.
Law and Regulations
The general rule is that you are always free to port your telephone numbers to a new VoIP provider whenever you wish. This rule has been written in Ofcom General Conditions of Entitlement, which states that all UK numbers must be portable and customers must always have the right to move their numbers to a new provider.
Your service provider is not allowed to refuse your porting request – even if you are still in a contract with them – as long as the numbers are still live.
How to Port Your VoIP Numbers?
The first thing you need to remember is that you shouldn’t end your current contract before porting your VoIP telephone numbers. The process of porting these numbers must be managed by your new provider. It is their responsibility to request the numbers from the “losing provider”. All you have to do as a customer is to sign a Letter of Authority which gives the new provider your permission to take over your numbers.
How Long will Porting My VoIP Numbers Take?
Porting a single VoIP number to a new provider usually takes a minimum of seven days. More complicated port requests with multiple numbers might take two or three weeks to complete. Meanwhile, your numbers will stay live and working with your current VoIP provider until the agreed porting date. The transition from old provider to new provider is usually almost instantaneous.
Can My Current VoIP Provider Refuse to Port My Numbers?
Sadly, there are some bad practices in the telecom industry, where few service providers might find a way to go around Ofcom’s rules. They won’t explicitly refuse your request to port your VoIP numbers, but will put many obstacles and make it very difficult for you to do so. They will try and bully you into staying with them or they might demand a payment to port your numbers.
If that happens, you should not hesitate to remind them of their legal obligations and, if necessary, report their actions and seek help from Ofcom.
VIP VoIP is an ethical supplier. We will never make it difficult for you to move your services to another supplier, and if you are planning to transfer your services to our network, we will not rest until the job is done.
Get in touch with us today by calling us on 03300881182 or sending an email to firstname.lastname@example.org