VoIP Features

VoIP Features
VoIP Features

VoIP Features

An introduction to some of the VoIP features available to businesses can be seen below under various subheadings.

Call Handling

You'll have complete control over how calls go in and out of the system. Route calls to different teams. Provide automated menus. Deal with calls for staff who are busy or unavailable. Forward out of hours to calls to voicemail and mobiles. Whatever behaviour of call handling your customers need you'll be able to provide it.

Multi Site Capabilities

If your customers are spread out you'll be able to provide a solution that gives them unparalleled flexibility. Enable free calling between sites. Support home workers or even those working abroad. VIP VoIP will give you the tools to take care of whatever working arrangements your customers need.

Flexible Geographic Numbering

You'll be able to provision numbers from any area code of the country for your customers. Give them a local presence in any part of the UK without hassle. Also for those requiring a national reach you can allocate 0845 and 0800 numbers.

Call Centre Features

If your customers are running a call centre we can help you provide the solutions for that. All our systems integrate with wall boards for displaying real time information. Detailed metrics can be made available to your customer on staff performance and call volumes. Enable your customers to run an efficient and modern call centre without the cost of bespoke call centre systems.

Smart Phone Compatible

Make your customers mobiles a part of the phone system. VIP VoIP's hosted phone services are completely compatible with smart phones so they can make and receive calls as part of the business even when not at their desk.

Expandable Service

Our phone systems are completely scalable. You can start with one phone, grow to up to thousands and back to one without any infrastructure worries. No expensive upgrades. No replacing of equipment. As many phones as your customer needs when they need them.

Soft phone Compatible

Our systems are compatible with the leading software VoIP phones so you can make use of your customers existing PCs and laptops. Overcome resistance to buying handsets by offering an entirely software based solution.

Call Recording

At the click of few buttons you can get full recording of all calls. All recordings are securely stored in our customer portal for you to download when you need to. A great feature for staff training and customer service.

Choice of Handsets

Our systems are compatible with a wide range of handsets. You'll be able to suit customers on a budget as well as those looking for more advanced features. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling.

"Working with us is easy and low-risk. You only have to know how to sell and how to serve customers."

System Features

What you can do with a cloud based phone system?

  • Respond to callers with an automated greeting
  • Make all your phones ring at the same time
  • Play music while callers are waiting to be answered
  • Ring another phone automatically if one is busy or doesn’t answer
  • Record telephone calls
  • Tell a caller how far up the queue they are
  • Block unwanted callers
  • Listen to your voicemail when you are out of the office
  • Use your smartphone as a telephone extension
  • Keep your telephone number
  • Dial a number by clicking on it
  • Share a telephone directory between all phones
  • Redirect calls to my mobile
  • Have a separate business number on my home phone line
  • Use one phone for two businesses
  • Have a memorable telephone number
  • See which of our numbers people are calling
  • See if my team are missing calls
  • See how long it is taking us to answer calls
  • See which of team is handling the most calls

 

 

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