VoIP Phone System Features
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All the VoIP features you need
Everything you need to know about all the VoIP features we have to offer.
The Basics
Call Handling
You'll have complete control over how calls go in and out of the system. Route calls to different teams. Provide automated menus. Deal with calls for staff who are busy or unavailable. Forward out of hours to calls to voicemail and mobiles. Whatever behaviour of call handling your customers need you'll be able to provide it.
Choice of Handsets
Our systems are compatible with a wide range of handsets. You'll be able to suit customers on a budget as well as those looking for more advanced features. From basic handsets that contain just the essential call tools to high end units containing the latest in video calling.
Call Recording
At the click of few buttons you can get full recording of all calls. All recordings are securely stored in our customer portal for you to download when you need to. A great feature for staff training and customer service.
Call Centre Features
If your customers are running a call centre we can help you provide the solutions for that. All our systems integrate with wall boards for displaying real time information. Detailed metrics can be made available to your customer on staff performance and call volumes. Enable your customers to run an efficient and modern call centre without the cost of bespoke call centre systems.
Flexibility
Multi Site Capabilities
If your customers are spread out you'll be able to provide a solution that gives them unparalleled flexibility. Enable free calling between sites. Support home workers or even those working abroad. VIP VoIP will give you the tools to take care of whatever working arrangements your customers need.
Flexible Geographic Numbering
You'll be able to provision numbers from any area code of the country for your customers. Give them a local presence in any part of the UK without hassle. Also for those requiring a national reach you can allocate 0845 and 0800 numbers.
Expandable Service
Our phone systems are completely scalable. You can start with one phone, grow to up to thousands and back to one without any infrastructure worries. No expensive upgrades. No replacing of equipment. As many phones as your customer needs when they need them.
Compatibility
Smart Phones
Make your customers mobiles a part of the phone system. VIP VoIP's hosted phone services are completely compatible with smart phones so they can make and receive calls as part of the business even when not at their desk.
Soft Phones
Our systems are compatible with the leading software VoIP phones so you can make use of your customers existing PCs and laptops. Overcome resistance to buying handsets by offering an entirely software based solution.
The possibilities are endless
What you can do with a cloud based phone system?
- Respond to callers with an automated greeting
- Make all your phones ring at the same time
- Play music while callers are waiting to be answered
- Ring another phone automatically if one is busy or doesn’t answer
- Record telephone calls
- Tell a caller how far up the queue they are
- Block unwanted callers
- Listen to your voicemail when you are out of the office
- Use your smartphone as a telephone extension
- Keep your telephone number
- Dial a number by clicking on it
Hosted VoIP Switchboard
We provide the full service to our customers, from consultation, installation, maintenance, upgrades and after-sale customer services.
How it works?
We set up a telephone switchboard for you which runs on a hosted internet server in our data centre. We supply you with a set of new VoIP telephones that connect via your broadband service to the hosted switchboard. All your calls (in and out) are made over the internet connection.
Depending on the speed of your broadband service you can make or receive up to 30 calls at the same time with no loss of call quality. That is equivalent to the capacity of 30 standard lines but without the expense of all the line rentals. Your VoIP phones can be used anywhere in the world and they will still make and receive calls on your business number with no extra costs.
What does it do?
Our hosted VoIP switchboard system can do anything that you could possibly want from a telephone system – all for a flat monthly service charge.
- Play greeting messages to your callers
- Respond to calls with a multi-layer auto-attendant (press 1 for this, press 2 for that etc.,)
- Automate call responses with speech recognition
- Ring several phones at the same time or in sequence
- Put callers into a queue
- Redirect calls to your mobiles automatically when you are out
- Transfer calls to internal extensions or to mobiles
- Set up conference calls
- Record voicemail messages and forward these to your email address
- Record telephone conversations
- Play music on hold, or play an advertising message
- Maintain a VIP list of callers’ numbers which can be given priority call handling
- Maintain a blacklist of numbers to be blocked
- Connect several devices on the same extension number
- Use Microsoft Teams to make and receive calls
and much more.....
- Share a telephone directory between all phones
- Redirect calls to my mobile
- Have a separate business number on my home phone line
- Use one phone for two businesses
- Have a memorable telephone number
- See which of our numbers people are calling
- See if my team are missing calls
- See how long it is taking us to answer calls
- See which of team is handling the most calls
- Plus, there's the ability to add custom VoIP features for your business, all you have to do is ask VIP VoIP and we'll make it happen