Business VoIP- Phones for Small & Medium Businesses
The Story So Far
The start of VIP VoIP
We set up VIP VoIP in 2013 but our story goes back to 2006 when two of our founding directors ran an IT solutions company in Hampshire. They wanted to relocate and were exploring ways to keep their business telephone number. One of their technical team suggested that VoIP could be an answer and introduced them to a friend who was selling Asterisk servers connected to a SIP gateway.
That meeting sparked a light-bulb moment when they realised that they had not only found the perfect solution to their immediate problem, but they could have something new and interesting to sell. They became a VoIP dealer – selling the equipment and services supplied by their new friend. By 2012 they had built a solid customer base, but they started bumping into problems. The architecture of the system was not easily scalable and the man who had built all the tech found that maintaining it was taking up too much of his life. He wanted out.
Bill and Paul needed to find a new partner who could develop the tech into a fully hosted solution and who could provide long-term maintenance, support and development of the software. Patience and a series of happy accidents led them to Hatsoff Software in Sheffield who had all the necessary skills and resources. A deal was done to pool resources and VIP VoIP was created as a wholesale VoIP platform operator.
Then we began the mission to recruit resellers. We found our first ten very quickly by word of mouth and from prior business relationships. Since then we have grown steadily and carefully at a sustainable pace without compromising our standards of quality and service.
Where VIP VoIP is today
The four original owners are still firmly in control and we have every intention of building up the business as a long-term investment. We have no plan to sell up and sit on beaches.
We see ourselves as a specialist artisan supplier of high-quality innovative solutions which our partners can sell profitably at a competitive price. We make friends with all our partners. We know what drives them, we listen to them and we support them. In return they stay loyal. Everyone understands the principle of mutual benefit.
We have room for more partners. There are several regions of the UK where we have little or no representation – such as the Midlands, the North-West, the East Coast, Northern Ireland, Scotland and Wales. Our target is one partner in each major city or regional hub. We do not want our partners competing against each other. Quality is more important to us than quantity. We only want partners who share our customer service ethos and who will engage with us to keep our enviable level of long-term customer retention.