Tag: cloud phone

Tag: cloud phone

Simple IVR Solution
VIP VoIP Auto-Attendant – a simple IVR solution
18th December 2017 Business,Infographic,VIPVoIP VIP VoIP Website Admin

A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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Call Hunting
VoIP call hunting
6th December 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Running a business of any type is not an easy task, especially when you are competing against thousands of businesses in the same market. It is even harder when you run a business with multiple locations or if the nature of your job requires that you often work outside of your office. One of the
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Improve Staff Training
How can I improve staff training with VoIP?
31st October 2017 Business,Telecoms VIP VoIP Website Admin

VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Software Partner
Software Partner: First Contact
20th September 2017 Business,Telecoms,VIPVoIP VIP VoIP Website Admin

First Contact provide specialist software for companies who run customer contact centres.  We provide agents with clear and intuitive paths through calls, collecting relevant data and supporting their CRM and Line of Business activities along the way.  We provide management visibility to monitor agent and campaign performance; and business intelligence to ensure maximum productivity and
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Sales Pitch
VoIP Sales Pitch
26th April 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Do you want to be a VoIP reseller or VoIP dealer, but don’t know where to start? Here’s our sales pitch guide to help you give it your all when your selling VoIP to potential customers. Remember the type of business you are selling VoIP to, understanding their needs and know what’s important to them. On
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VoIP Call Recording Service
VoIP Call Recording Service
12th December 2016 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

At VIP VoIP we realise people are not machines. While we all strive to be the best at our jobs none of us can claim to have perfect recall. That’s why having call recording can be essential for getting complete clarity and never missing information. Whether it’s a legal matter that needs a clear record
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Shared Phonebook Service
Shared VoIP Phone Book Service
12th December 2016 Business,Guide,VIPVoIP VIP VoIP Website Admin

A shared VoIP phone book service allow your organisation to maintain a central list of contacts that can be shared with all the phones in your organisation. This greatly reduces the time and hassle spent managing individual contact lists in phones. Updates to the central list are rapidly propagated across your organisation making sure everyone is
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Troublesome router solutions
Troublesome Router Solutions
31st October 2016 Business,Guide,Troubleshooting VIP VoIP Website Admin

One of the essential components in any VoIP system is the Internet connection. Without a reliable Internet connection, VoIP can quickly become a frustrating experience. Crucial to a reliable connection is the router. This often-overlooked component is the one thing keeping us all online. When it comes to routers and VoIP you tend to get
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VoIP User Guide
Basic VoIP User Guide
22nd September 2016 End User Guides VIP VoIP Website Admin

This basic VoIP user guide explains how to do routine operations on your telephone system. The basic functions, such as transferring calls, managing voicemail and arranging simple conference calls, are explained thoroughly. If you wish to learn how to set up the more advanced features of the system then we can supply you with a comprehensive system
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Benefits of Business VoIP
30th June 2016 Business VIP VoIP Team

Benefits of VoIP for Business We love to promote VoIP since it is our business, but the reason to promote it isn’t just down to our business but yours as well. We genuinely believe that this is the future of telephony and can provide so many wonderful solutions for businesses, big and small, so that
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