Tag: cloud phone

Tag: cloud phone

VoIP Jitters – Can you defeat them?
Image 30th June 2018 Business,Infographic,Telecoms,Troubleshooting,VIPVoIP VIP VoIP Website Admin

There is no doubt that VoIP telephony is one of the greatest inventions in the telecommunication industry. It has helped to save a lot of money for today’s businesses while offering them endless features and more possibilities. However, VoIP users sometimes experience poor voice quality or what we call “jitters”. So, what are jitters and how
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Purchased on-Premise, Managed or Hosted VoIP
Image 31st May 2018 Business,Guide,VIPVoIP VIP VoIP Website Admin

If you decided to join the technology of the future and use a VoIP telephone system in your business, the first thing that you’ll need to choose is whether you need a purchased on-premise, managed or hosted VoIP system. In this article, we will explain the pros and cons of each type to help you
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How to setup Auto-Attendant extensions
Image 3rd April 2018 Business,Guide,VIPVoIP VIP VoIP Website Admin

A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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Integrated Automated Voice Response – advanced IVR solutions
Image 30th December 2017 Business,VIPVoIP VIP VoIP Website Admin

What is Integrated Automated Voice Response? Integrated Automated Voice Response is a new IVR technology that allows a computer to interact with incoming calls using a very high quality synthesised voice to read out data which is generated by your business management system. An example for this is the automated booking system for minicab operators;
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VIP VoIP Auto-Attendant – a simple IVR solution
Image 18th December 2017 Business,Infographic,VIPVoIP VIP VoIP Website Admin

A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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VoIP call hunting
Image 6th December 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Running a business of any type is not an easy task, especially when you are competing against thousands of businesses in the same market. It is even harder when you run a business with multiple locations or if the nature of your job requires that you often work outside of your office. One of the
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How can I improve staff training with VoIP?
Image 31st October 2017 Business,Telecoms VIP VoIP Website Admin

VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Software Partner: First Contact
Image 20th September 2017 Business,Telecoms,VIPVoIP VIP VoIP Website Admin

First Contact provide specialist software for companies who run customer contact centres.  We provide agents with clear and intuitive paths through calls, collecting relevant data and supporting their CRM and Line of Business activities along the way.  We provide management visibility to monitor agent and campaign performance; and business intelligence to ensure maximum productivity and
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VoIP Sales Pitch
Image 26th April 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Do you want to be a VoIP reseller or VoIP dealer, but don’t know where to start? Here’s our sales pitch guide to help you give it your all when your selling VoIP to potential customers. Remember the type of business you are selling VoIP to, understanding their needs and know what’s important to them. On
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VoIP Call Recording Service
Image 12th December 2016 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

At VIP VoIP we realise people are not machines. While we all strive to be the best at our jobs none of us can claim to have perfect recall. That’s why having call recording can be essential for getting complete clarity and never missing information. Whether it’s a legal matter that needs a clear record
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