Honesty Day: Common Telephone Scams
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Honesty Day: Common Telephone Scams
Honesty Day is a national day in America, on 30 April, but it also marks the perfect opportunity to look at common telephone scams that can have a global impact, and that affect businesses here in the UK. While some forms of scamming are based on long-established tactics, others are relatively new. This makes it
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Bank Holiday Weekend: Keeping Your Business Phones Running with VoIP
With the Easter Bank Holiday weekend looming, how important is it for your customers to still be able to reach you, and could VoIP help? One of the key business benefits of being online is that it gives people access to you out of hours. This also means your business can potentially reach international audiences
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How Recording VoIP Calls Helps Staff Learn and Develop
One of the key features of a business VoIP system is call recording. Along with allowing you to monitor inbound and outbound calls, you can also record them. Recording VoIP calls provides an excellent means of staff training and coaching, helping to hone your customer service, and to embed a culture of continual learning and
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How VoIP Gives You Two-in-One Communications
Business communications can be demanding on time and resources. For SMEs, often the option is to use a mobile phone for both business and personal use. The problem is that the busier you then become, the more unmanageable a single phone solution can be. Fortunately, VoIP provides the kind of flexibility business owners need, offering
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Brexit and VoIP
Will Brexit affect the telecoms industry? At the time of writing this, the one thing Brexit definitely adds up to is uncertainty, without a clear deal or no deal conclusion in sight. However, there are implications for telecoms in whatever form Brexit eventually takes. These implications concern potential changes to data and telecoms, future
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Essential Bits of Kit Every Office Needs
From the smallest businesses to huge companies, there are certain bits of kit that are essential to keep your office ticking over. Essential office kit ensures that tasks get done efficiently and that staff are safe too. Here are our top five bits of office kit. 5 Essential Pieces of Office Kit Here are
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Commonwealth Day: Use VoIP to Call the World
Commonwealth Day: Use VoIP to Call the World March 11 is Commonwealth Day 2019. What does this have to do with VoIP? Well, VoIP is, above all, about enabling communication, including communication on a global scale. In fact, the theme for Commonwealth Day 2019 is A Connected Commonwealth. It is encouraging collaboration across the Commonwealth,
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International Women’s Day: Focus on Marian Croak
Voice over Internet Protocol, or VoIP, is something we take for granted, but like all innovations, it came from somewhere, and someone. That someone is Marian Croak. To celebrate International Women’s Day on 8 March, in in recognition of women’s achievements in technology and business, today we are focusing on this remarkable individual. Who
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Preventing Nuisance Calls with VoIP
Nuisance telephone calls cause individuals, and businesses, inconvenience and even distress. It can also be the case that business nuisance calls are not just incoming, but also outbound, if employees make certain calls that can be both unnecessary and costly for companies. Fortunately, one of the key benefits of using a VoIP system, is
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Is VoIP Any Good? Common Myths Debunked
In any business, change can be a challenge. For some, making a shift in their fundamental communications infrastructure is something that appears daunting, especially when it comes to making the right choice about their telecommunications network. VoIP, or Voice over Internet Protocol, is now a well-established means of setting up business telecommunications, but because it
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