GDPR & VoIP: Here’s what you need to know

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GDPR & VoIP: Here’s what you need to know
Image 16th February 2018 Business,Guide,Infographic,VIPVoIP VIP VoIP Website Admin

What is GDPR? The General Data Protection Regulation (GDPR) will be enforced on 25th May 2018. This new legislation replaces the 1995 Data Protection Act (DPA) and aims at unifying separate EU national legislations into one EU law. The legislation would be applicable to all businesses that handle any EU nationals’ data no matter where
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Track the performance of your sales and service teams with VoIP
Image 30th January 2018 Business,Telecoms,VIPVoIP VIP VoIP Website Admin

It’s important for any business to establish a stable position in the market, invest in new resources and develop innovative and more effective strategies to reach more clients and increase sales. To do so, you need a well-trained team that you can count on in achieving your business goals and performing to the highest standard
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7 Ways VoIP will boost your marketing strategy
Image 24th January 2018 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

The rapid growth of VoIP systems and their endless features have made them the number one choice for many businesses around the world. However, many still don’t realise that VoIP is more than just a telephone system and that it can be used to improve the company positioning in the market and increase leads and
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Integrated Automated Voice Response – advanced IVR solutions
Image 30th December 2017 Business,VIPVoIP VIP VoIP Website Admin

What is Integrated Automated Voice Response? Integrated Automated Voice Response is a new IVR technology that allows a computer to interact with incoming calls using a very high quality synthesised voice to read out data which is generated by your business management system. An example for this is the automated booking system for minicab operators;
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VIP VoIP Auto-Attendant – a simple IVR solution
Image 18th December 2017 Business,Infographic,VIPVoIP VIP VoIP Website Admin

A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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VoIP call hunting
Image 6th December 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Running a business of any type is not an easy task, especially when you are competing against thousands of businesses in the same market. It is even harder when you run a business with multiple locations or if the nature of your job requires that you often work outside of your office. One of the
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How can I improve staff training with VoIP?
Image 31st October 2017 Business,Telecoms VIP VoIP Website Admin

VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Best practices for using a laptop to make a call through VoIP
Image 16th October 2017 Business,Guide,Telecoms VIP VoIP Website Admin

When it comes to making a call, Voice over IP (VoIP) gives you many possibilities. You can call through the VoIP telephone devices at your office, use a small application installed on your mobile or your tablet, or simply use your PC or laptop to make calls. Here are two pieces of advice to get
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Five issues a VoIP system can solve for businesses with multiple locations
Image 29th September 2017 Business VIP VoIP Website Admin

Running a business can be very challenging. Many businesses are competing over the same market, using the latest technologies and tools to reach more leads and customers. This becomes even more complicated when your business has multiple locations, and while this expansion indicates that your business is growing and reaching new markets, it also means
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Business Start up advice
Image 26th June 2017 Business,Telecoms VIP VoIP Website Admin

Not everyone can be an expert on connectivity and communications products,and when you’re focusing on your business there isn’t often the time to explore all the elements of communications. However, when it comes to communications it’s important to understand the basics in order to help you get your business moving in the right direction. Setting
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