Business VoIP- Phones for Small & Medium Businesses
Our VoIP Reseller Service
If you are looking for a VoIP reseller solution that allows you to offer a bespoke offering for your customers, then we have what you are looking for.
The VIPVoIP reseller proposition is different from the main suppliers of VoIP. We don’t have the same ‘stack ‘em high’ philosophy as the others.
We believe in giving you the flexibility and tools to offer your clients a solution that fits them and you.
Let’s have a look at what our VoIP reseller solution involves.
The VoIP Reseller Platform
Our VoIP solution is different from the others; one of the main differences is our multi-tenanted approach.
Rather than having all the VoIP clients in the same environment, each of your clients will be in their own environment. This gives you the freedom to allow your clients to customise their service as much as they want.
When they first join with you we will set them up a virtual switchboard, which is hosted on our server in a managed data centre.
The virtual switchboard provides your client with a fully customisable set of call handling VoIP features, such as geographical numbering, call recording, call centre handling, and fantastically reliable telephony at an incredibly reasonable price.
You can white label the VoIP reseller solution from us, so your clients only see your branding, your prices, and your contact details.
One of our happy customers, Ben Taylor, Director of Carrera said,
“The VIP VoIP platform allows us to bundle in modern and reliable IP telephony services at a very competitive price point. We work with VIP VoIP on a white label basis, so our customers only see a Carrera brand, which was important to us.”
The Set Up
Setting up your customer with our VoIP reseller solution is simple. You can do it yourself, or we can help you with it. Either way, we provide comprehensive training before you start selling so you feel confident in how the process works.
Once you tell us of a customer, we will create them a virtual switchboard. You would request this via the management portal and we will have it done within two working hours.
Once we have it all ready to go we will give you full admin access to their site. We understand they are your customer and we want you to have total ownership over your own accounts.
The next step is for you to buy the phones and configure them to connect to the virtual switchboard.
You are free to buy the phones from anywhere you choose, but we do get bulk buy discount, which we pass on to you. You can also take advantage of our smart auto-provisioning service.
Once the phones are connected to the virtual switchboard you can configure them to the client’s requirements. This is done through the management portal, where you configure hunting sequences, call groups, call queues, auto-responders and voicemail boxes.
Connecting the physical phones up is the next step. This is usually as simple as plugging them in at your customer’s site. Of course, if anything unexpected does crop up, you can always call us. Don’t forget though, this will be covered in the training we give you.
Some clients are happy to do this themselves. Others prefer you to do it and give them some training at the same time.
The final step is porting over the old numbers to the new numbers. This is where we come in again.
We will need a signed letter of authorisation from your client confirming they are happy to have their numbers ported. Once we have the letter, we will start the process. This is often the longest part of the process and can take anywhere from 5 days to 3 weeks, depending on how many numbers need porting over.
The Service Level Agreement
We take our service responsibilities seriously. We offer a standard level of service to all our VoIP resellers, so you get the same great service whether you have one or 1000 clients with us.
Our SLA offers 99.9% availability of our servers. That means there will be no more than one hour of downtime in 1,000 hours of operation.
If for any reason, our server suffers a catastrophic failure, we will have everything back up and running in under 4 hours.
If you need support or to report a problem, we will start investigating and solving the problem within 30 minutes of you reporting it.
Ready to Sell VoIP?
If you are ready to find out more about our VoIP reseller solution, please get in touch.
We know adding a service to your offering is a big deal. We understand you have to partner with the right company-one that fits in with your culture, ethos, and objectives. And we understand that there are companies much larger than us out there doing this.
But if you want a truly bespoke service for your customers that you have total control over, then we are the partners for you. There is a reason we have a 97% client retention rate.
Why not give us a call to organise a free four-week trial and see if we are the VoIP reseller solution you have been looking for?