Our VoIP call centre technology provides the standard features of our hosted switchboard system with the addition of a complete set of tools and features for inbound and outbound calls.

• Click-to-dial from CRM databases
• Wallboard displays for real-time call performance monitoring – such as:
  • Calls answered
  • Calls made
  • Calls in queue
  • Missed calls
  • Average time to answer


• Bespoke management reporting
• “Listen-in” feature for supervisors to monitor calls
• Agent login and logout