VoIP Call Centres

VoIP Call Centres

VoIP Call Centre and VoIP Call System

Our VoIP call centre and VoIP call system technology provides the standard features of our hosted switchboard system with the addition of a complete set of tools and features for inbound and outbound calls.

  • Click-to-dial from CRM databases
  • Wallboard displays for real-time call performance monitoring – such as:
    • Calls answered
    • Calls made
    • Calls in queue
    • Missed calls
    • Average time to answer

  • Bespoke management reporting
  • “Listen-in” feature for supervisors to monitor calls
  • Agent login and logout

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