Our VoIP call centre technology provides the standard features of our hosted switchboard system with the addition of a complete set of tools and features for inbound and outbound calls.
- Click-to-dial from CRM databases
- Wallboard displays for real-time call performance monitoring – such as:
- Calls answered
- Calls made
- Calls in queue
- Missed calls
- Average time to answer
- Bespoke management reporting
- “Listen-in” feature for supervisors to monitor calls
- Agent login and logout
