Category: Telecoms

Category: Telecoms

VoIP call hunting
Image 6th December 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Running a business of any type is not an easy task, especially when you are competing against thousands of businesses in the same market. It is even harder when you run a business with multiple locations or if the nature of your job requires that you often work outside of your office. One of the
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How to setup call hunting on the VIP VoIP system
Image 15th November 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

To setup a new Hunt Group, sign in to your VoIP online control panel and click on the “Add new hunt group” button. You’ll then see the below window in which you’ll choose on what extension the hunt group will be activated and the name of your hunt group. Then click “Add Hunt-Group Extension” button.
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How can I improve staff training with VoIP?
Image 31st October 2017 Business,Telecoms VIP VoIP Website Admin

VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Best practices for using a laptop to make a call through VoIP
Image 16th October 2017 Business,Guide,Telecoms VIP VoIP Website Admin

When it comes to making a call, Voice over IP (VoIP) gives you many possibilities. You can call through the VoIP telephone devices at your office, use a small application installed on your mobile or your tablet, or simply use your PC or laptop to make calls. Here are two pieces of advice to get
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Software Partner: First Contact
Image 20th September 2017 Business,Telecoms,VIPVoIP VIP VoIP Website Admin

First Contact provide specialist software for companies who run customer contact centres.  We provide agents with clear and intuitive paths through calls, collecting relevant data and supporting their CRM and Line of Business activities along the way.  We provide management visibility to monitor agent and campaign performance; and business intelligence to ensure maximum productivity and
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Business Start up advice
Image 26th June 2017 Business,Telecoms VIP VoIP Website Admin

Not everyone can be an expert on connectivity and communications products,and when you’re focusing on your business there isn’t often the time to explore all the elements of communications. However, when it comes to communications it’s important to understand the basics in order to help you get your business moving in the right direction. Setting
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VoIP Sales Pitch
Image 26th April 2017 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

Do you want to be a VoIP reseller or VoIP dealer, but don’t know where to start? Here’s our sales pitch guide to help you give it your all when your selling VoIP to potential customers. Remember the type of business you are selling VoIP to, understanding their needs and know what’s important to them. On
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The History of Telephony
Image 27th March 2017 Infographic,Telecoms VIP VoIP Website Admin

The History of Telephony- Infographic Transcript The Early Years 1876- The first telephone was invented by Alexander Graham Bell after he gained a patent of it earlier that year. 1915- Alexander Graham Bell makes the first transcontinental call from New York to Thomas Watson in San Francisco 1919- Bell’s system companies starts to install rotary
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VoIP Call Recording Service
Image 12th December 2016 Business,Guide,Telecoms,VIPVoIP VIP VoIP Website Admin

At VIP VoIP we realise people are not machines. While we all strive to be the best at our jobs none of us can claim to have perfect recall. That’s why having call recording can be essential for getting complete clarity and never missing information. Whether it’s a legal matter that needs a clear record
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Five Things you Should Know About the Telecoms Industry
Image 30th June 2016 Telecoms VIP VoIP Website Admin

The telecoms industry provides an absolutely essential service but it is one of the least trusted industries in the UK. Common complaints include being tied into long contracts, confusing tariffs, slow response to faults and a general feeling of being exploited. Most suppliers rely on the general principle that their customers do not really understand
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