Category: Business
Category: Business
How to setup call hunting on the VIP VoIP system
To setup a new Hunt Group, sign in to your VoIP online control panel and click on the “Add new hunt group” button. You’ll then see the below window in which you’ll choose on what extension the hunt group will be activated and the name of your hunt group. Then click “Add Hunt-Group Extension” button.
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How can I improve staff training with VoIP?
VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Best practices for using a laptop to make a call through VoIP
When it comes to making a call, Voice over IP (VoIP) gives you many possibilities. You can call through the VoIP telephone devices at your office, use a small application installed on your mobile or your tablet, or simply use your PC or laptop to make calls. Here are two pieces of advice to get
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Five issues a VoIP system can solve for businesses with multiple locations
Running a business can be very challenging. Many businesses are competing over the same market, using the latest technologies and tools to reach more leads and customers. This becomes even more complicated when your business has multiple locations, and while this expansion indicates that your business is growing and reaching new markets, it also means
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Software Partner: First Contact
First Contact provide specialist software for companies who run customer contact centres. We provide agents with clear and intuitive paths through calls, collecting relevant data and supporting their CRM and Line of Business activities along the way. We provide management visibility to monitor agent and campaign performance; and business intelligence to ensure maximum productivity and
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Business Start up advice
Not everyone can be an expert on connectivity and communications products,and when you’re focusing on your business there isn’t often the time to explore all the elements of communications. However, when it comes to communications it’s important to understand the basics in order to help you get your business moving in the right direction. Setting
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VoIP Sales Pitch
Do you want to be a VoIP reseller or VoIP dealer, but don’t know where to start? Here’s our sales pitch guide to help you give it your all when your selling VoIP to potential customers. Remember the type of business you are selling VoIP to, understanding their needs and know what’s important to them. On
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How VoIP can help collaboration
As VoIP continues to enjoy growth in the telecoms market, more and more businesses are adapting their phone services to include VoIP and move away from older PBX systems. One of the key reasons that large and small businesses alike are switching to a VoIP based system is to enable easier and better collaboration between
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Do you need a Call Centre Solution?
When we think of call centres, we think of huge companies with thousands of phones and phone users sitting in vast offices normally in opposite ends of the earth to their callers. Call centres get a bad reputation but it is not always earned. Call centres don’t have to be a thousand miles away from
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Why working remotely works
There are lots of benefits for both staff and businesses when it comes to working remotely and using VoIP for your telecommunications can make the switch to remote working even easier. Being able to communicate effectively with your remote workers is key to running your business smoothly and keeping productivity high. Using a VoIP phone
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