Category: Business
Category: Business
Is VoIP legal around the world?
There’s no doubt that VoIP’s popularity is increasing on a daily basis. People from around the world are using famous VoIP applications such as Viber and WhatsApp to send messages and call their friends and beloved ones. However, despite the limitless features of VoIP, you’ll be surprised to know that it’s blocked in many countries around
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VoIP Jitters – Can you defeat them?
There is no doubt that VoIP telephony is one of the greatest inventions in the telecommunication industry. It has helped to save a lot of money for today’s businesses while offering them endless features and more possibilities. However, VoIP users sometimes experience poor voice quality or what we call “jitters”. So, what are jitters and how
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VoIP Virtual Conference Calls
Time management is key to the success of any business no matter what industry you work in. Many businesses today are using VoIP, especially those working in multiple locations or with remote workers, due to its countless features that offer swift solutions and advanced tools to help them improve their productivity and facilitate every day’s
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Purchased on-Premise, Managed or Hosted VoIP
If you decided to join the technology of the future and use a VoIP telephone system in your business, the first thing that you’ll need to choose is whether you need a purchased on-premise, managed or hosted VoIP system. In this article, we will explain the pros and cons of each type to help you
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Can I use my smartphone as an office extension with VoIP?
It’s very common nowadays for people to work outside of their offices, whether because the nature of their job requires that they work in the field, or need to work from home, or even attending a meeting in a different location. They need the right technology that can facilitate their daily tasks and give them
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VoIP call recording – GDPR and PCI implications
It is very common nowadays for companies around the world to record telephone conversations with their clients, either for training and monitoring purposes, quality assurance or to review clients’ complaints. VoIP’s call recording feature has proven to be a very useful tool to improve the efficiency of the work and provide a better experience for
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How to setup Auto-Attendant extensions
A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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VoIP For Dummies – Part 2
Voice Over IP (VoIP) has developed rapidly during the past two decades. It evolved from an obscure technology known by few into a reliable communication system widely used by businesses the world over. VoIP is very affordable, highly configurable and offers countless features and benefits for its users that go way beyond the capabilities
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VoIP For Dummies – Part 1
VoIP stands for Voice Over Internet Protocol and is a technology that allows users to make and receive telephone calls using an Internet connection. It can also be referred to as “IP telephony” or “cloud telephony”. You might not realise it but common examples of VoIP are the voice chat functions within Skype, Viber, Facebook
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GDPR & VoIP: Here’s what you need to know
What is GDPR? The General Data Protection Regulation (GDPR) will be enforced on 25th May 2018. This new legislation replaces the 1995 Data Protection Act (DPA) and aims at unifying separate EU national legislations into one EU law. The legislation would be applicable to all businesses that handle any EU nationals’ data no matter where
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