Category: Business
Category: Business
VoIP Shared Telephone Directory
A VoIP shared phone directory is a very useful feature that allows you to create a phone book that includes all the contact details of your customers and employees and share it with all the telephone devices that are connected to your VoIP system. Thus, all your employees will have immediate access to this phone
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What is VoIP Click-to-Call feature?
VoIP click-to-dial or click-to-call feature is a form of web-based communication by which a user clicks directly on a phone number written on a website page and immediately places a call. This feature has evolved to facilitate communications between people and allows them to call any number they find online easily without the need to
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VoIP and 999 calls – The full story
One of the advantages of Voice Over IP telephony (VoIP) is that it’s not linked to a specific location. You can choose any geographical number for your business no matter where you are actually located and your clients will be able to reach you paying only the standard fees of a local call. Unfortunately, this
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Is VoIP legal around the world?
There’s no doubt that VoIP’s popularity is increasing on a daily basis. People from around the world are using famous VoIP applications such as Viber and WhatsApp to send messages and call their friends and beloved ones. However, despite the limitless features of VoIP, you’ll be surprised to know that it’s blocked in many countries around
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VoIP Jitters – Can you defeat them?
There is no doubt that VoIP telephony is one of the greatest inventions in the telecommunication industry. It has helped to save a lot of money for today’s businesses while offering them endless features and more possibilities. However, VoIP users sometimes experience poor voice quality or what we call “jitters”. So, what are jitters and how
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VoIP Virtual Conference Calls
Time management is key to the success of any business no matter what industry you work in. Many businesses today are using VoIP, especially those working in multiple locations or with remote workers, due to its countless features that offer swift solutions and advanced tools to help them improve their productivity and facilitate every day’s
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Purchased on-Premise, Managed or Hosted VoIP
If you decided to join the technology of the future and use a VoIP telephone system in your business, the first thing that you’ll need to choose is whether you need a purchased on-premise, managed or hosted VoIP system. In this article, we will explain the pros and cons of each type to help you
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Can I use my smartphone as an office extension with VoIP?
It’s very common nowadays for people to work outside of their offices, whether because the nature of their job requires that they work in the field, or need to work from home, or even attending a meeting in a different location. They need the right technology that can facilitate their daily tasks and give them
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VoIP call recording – GDPR and PCI implications
It is very common nowadays for companies around the world to record telephone conversations with their clients, either for training and monitoring purposes, quality assurance or to review clients’ complaints. VoIP’s call recording feature has proven to be a very useful tool to improve the efficiency of the work and provide a better experience for
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How to setup Auto-Attendant extensions
A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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