Category: Business
Category: Business
Integrated Automated Voice Response – advanced IVR solutions
What is Integrated Automated Voice Response? Integrated Automated Voice Response is a new IVR technology that allows a computer to interact with incoming calls using a very high quality synthesised voice to read out data which is generated by your business management system. An example for this is the automated booking system for minicab operators;
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VIP VoIP Auto-Attendant – a simple IVR solution
A VIP VoIP Auto-Attendant (also known as the digital receptionist) is a voice menu that answers incoming calls and directs the caller to the right extension without the need for a human operator. This could be something like “Thank you for calling VIP VoIP. Press 1 for customer service, press 2 to make a sales
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VoIP call hunting
Running a business of any type is not an easy task, especially when you are competing against thousands of businesses in the same market. It is even harder when you run a business with multiple locations or if the nature of your job requires that you often work outside of your office. One of the
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How to setup call hunting on the VIP VoIP system
To setup a new Hunt Group, sign in to your VoIP online control panel and click on the “Add new hunt group” button. You’ll then see the below window in which you’ll choose on what extension the hunt group will be activated and the name of your hunt group. Then click “Add Hunt-Group Extension” button.
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How can I improve staff training with VoIP?
VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Best practices for using a laptop to make a call through VoIP
When it comes to making a call, Voice over IP (VoIP) gives you many possibilities. You can call through the VoIP telephone devices at your office, use a small application installed on your mobile or your tablet, or simply use your PC or laptop to make calls. Here are two pieces of advice to get
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Five issues a VoIP system can solve for businesses with multiple locations
Running a business can be very challenging. Many businesses are competing over the same market, using the latest technologies and tools to reach more leads and customers. This becomes even more complicated when your business has multiple locations, and while this expansion indicates that your business is growing and reaching new markets, it also means
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Software Partner: First Contact
First Contact provide specialist software for companies who run customer contact centres. We provide agents with clear and intuitive paths through calls, collecting relevant data and supporting their CRM and Line of Business activities along the way. We provide management visibility to monitor agent and campaign performance; and business intelligence to ensure maximum productivity and
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Business Start up advice
Not everyone can be an expert on connectivity and communications products,and when you’re focusing on your business there isn’t often the time to explore all the elements of communications. However, when it comes to communications it’s important to understand the basics in order to help you get your business moving in the right direction. Setting
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VoIP Sales Pitch
Do you want to be a VoIP reseller or VoIP dealer, but don’t know where to start? Here’s our sales pitch guide to help you give it your all when your selling VoIP to potential customers. Remember the type of business you are selling VoIP to, understanding their needs and know what’s important to them. On
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