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A Little About Us

A quality VoIP provider, VIP VoIP offers wholesale hosted VoIP services to businesses.

With minimum fuss, you can get a full-featured phone system that takes advantage of the latest internet telephony technology that can be utilised to improve your communications. VIP VoIP takes all the headache out of setting up and managing internet phone systems and will improve your business for you and your customers. We don’t believe we need to tie our customers down to lengthy contracts to keep them with us, our services speak for themselves.

Our story

Your Questions Answered

What happens if a customer wants to leave?

We comply with Ofcom’s rules about the portability of telephone numbers. Customers are always free to transfer their numbers to another service provider at any time. The new service provider will make a transfer request to us and we will co-operate.

What is the minimum contract period?

We do not impose a minimum period of contract on you or your customers unless the customer chooses a rental package for their telephones. These arrangements require a 24 month minimum period of commitment.

What happens if the switchboard server fails?

If a major incident disrupted service at our primary data centre then we could re-route calls through our secondary data centre within a few hours.

What happens if the customer’s internet service goes down?

When that happens we can redirect the customer’s incoming calls automatically to an alternative landline number or mobile number (or to several numbers at the same time) which we set up in advance.

How do we deal with breakdowns and faults?

The only items which can break down at a customer’s site are the telephones.  If a phone develops a fault or is damaged then either we or you can post a replacement to the customer. 

Can we try your system before we commit?

We offer a free four-week trial to all potential new resellers.

Can I use my own branding?

We can apply your branding and your logo to all the customer-facing parts of our system.

Do you offer telephone rental?

We can supply telephones and accessories to you at wholesale price on rent-to-buy deals. This means you can pay for phones over 24 or 36 months. You can then offer rental bundles for your customers to reduce their upfront costs.

Do you offer fixed-price call bundles?

We give you the option to pay a fixed wholesale price per month per user for unlimited UK calls. You can choose this option selectively for different customers.

How does billing work?

We send you a wholesale invoice by email on the first working day of each month for all the services which all of your customers have used in the previous month.

What kind of internet connectivity is needed?

This depends on the customer’s situation. A VoIP conversation needs about 80KB/s of bandwidth (up and down). The limiting factor is usually the upload bandwidth of the available internet connection. Regular ADSL and FTTC services operate at higher download speeds than upload speeds.

How long does it take to set up service for a customer?

We will create the customer’s virtual switchboard within two hours of your request. Telephones can be usually be delivered next working day.

What are Your Service Level Guarantees?

Our sales partners and their customers are entitled to expect certain minimum levels of service from us. We pride ourselves on a response time of 30 mins or less.

How Does the Service Work?

For each customer we set up a virtual switchboard which is hosted on our server platform in a managed data centre.  Each customer is supplied with a set VoIP telephones which are configured to connect to the virtual switchboard. Each telephone is assigned an extension number and a unique authentication password.

What are the benefits of business VoIP?

VoIP, compared to traditional phone lines, is cheaper, more reliable, more scalable, and comes with a host of efficiency saving functionalities for you and your team.

Why Should I Choose VIP VoIP?

As business we pride ourselves on being more adaptable and willing to change to create the right service for our customers. All our services are flexible, and you can add or remove services whenever you want with no hidden fees.

Still confused?

We get it. There’s a lot toget your head around! Why not see whether we already have the answer, or alternatively just give us a call!

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