Month: August 2020
Month: August 2020
VoIP For Call Centres
New processes, services and technology are introduced into businesses to make the customer experience better – we live in an age where excellent customer service is seen as the key factor for customers recommending or using a brand again. With advances in technology, the customer journey is continually made better and businesses need to adopt
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Mastering Your Call Centre Wallboard Solution
VoIP Call centres often have a display that both call handlers and managers can see featuring vital call statistics. Known as a wallboard, these stats can be displayed across screens on call centre walls, call handler screens, manager screens and in some cases, on mobile apps. They act as a visual way to display real-time
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VoIP For Care Homes
VIP VoIP has several solutions that can be perfectly tailored for specific industries, one such industry is the care sector, primarily care homes. If you’re a care home manager or provide services to the care industry, read on to find out why VoIP is an ideal choice for care home settings. Care Requirements Care homes
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