VoIP Call Centres

VoIP Call Centres
VoIP Call Centre

Call Centre Solutions

Our VoIP call centre technology provides the standard features of our hosted switchboard system with the addition of a complete set of tools and features for inbound and outbound calls.

  • Click-to-dial from CRM databases
  • Wallboard displays for real-time call performance monitoring – such as:
    • Calls answered
    • Calls made
    • Calls in queue
    • Missed calls
    • Average time to answer

  • Bespoke management reporting
  • “Listen-in” feature for supervisors to monitor calls
  • Agent login and logout

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