VoIP Call Centres

VoIP Call Centres
VoIP Call Centre

Call Centre Solutions

In addition to the standard features of our hosted switchboard system we provide a complete set of tools and features for inbound and outbound call centres.

  • Click-to-dial from CRM databases
  • Wallboard displays for real-time call performance monitoring – such as:
    • Calls answered
    • Calls made
    • Calls in queue
    • Missed calls
    • Average time to answer

  • Bespoke management reporting
  • “Listen-in” feature for supervisors to monitor calls
  • Agent login and logout

Discuss Call Centre Solutions