Category Archives: Telecoms

Category: Telecoms

How can I improve staff training with VoIP?
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VoIP offers many useful features that facilitate daily work and reduce time wasted within the company. There are four main features that are designed to help you train your staff and develop the way they handle calls from your clients. These features are: Monitoring, whispering, barge and recording. VoIP monitoring allows you to listen to
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Best practices for using a laptop to make a call through VoIP
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When it comes to making a call, Voice over IP (VoIP) gives you many possibilities. You can call through the VoIP telephone devices at your office, use a small application installed on your mobile or your tablet, or simply use your PC or laptop to make calls. Here are two pieces of advice to get
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Five issues a VoIP system can solve for businesses with multiple locations
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Running a business can be very challenging. Many businesses are competing over the same market, using the latest technologies and tools to reach more leads and customers. This becomes even more complicated when your business has multiple locations, and while this expansion indicates that your business is growing and reaching new markets, it also means
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Business Start up advice
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Not everyone can be an expert on connectivity and communications products,and when you’re focusing on your business there isn’t often the time to explore all the elements of communications. However, when it comes to communications it’s important to understand the basics in order to help you get your business moving in the right direction. Setting
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The History of Telephony
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The History of Telephony- Infographic Transcript The Early Years 1876- The first telephone was invented by Alexander Graham Bell after he gained a patent of it earlier that year. 1915- Alexander Graham Bell makes the first transcontinental call from New York to Thomas Watson in San Francisco 1919- Bell’s system companies starts to install rotary
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Debunking VoIP Myths
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VoIP, like many other new technologies, has garnered a large amount of distrust. Though VoIP services have come on leaps and bounds, it is still not a mainstream system and with that it is hard to explain to people what benefits it can provide when they have heard untruthful hearsay about it. Here we debunk the
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How VoIP can help collaboration
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As VoIP continues to enjoy growth in the telecoms market, more and more businesses are adapting their phone services to include VoIP and move away from older PBX systems. One of the key reasons that large and small businesses alike are switching to a VoIP based system is to enable easier and better collaboration between
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Do you need a Call Centre Solution?
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When we think of call centres, we think of huge companies with thousands of phones and phone users sitting in vast offices normally in opposite ends of the earth to their callers. Call centres get a bad reputation but it is not always earned. Call centres don’t have to be a thousand miles away from
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Why working remotely works
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There are lots of benefits for both staff and businesses when it comes to working remotely and using VoIP for your telecommunications can make the switch to remote working even easier. Being able to communicate effectively with your remote workers is key to running your business smoothly and keeping productivity high. Using a VoIP phone
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‘Has my VoIP been hacked?’ VoIP Hacking: What to Spot
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Here at VIP VoIP, VoIP security is a top priority and we work with our clients to make sure they know their systems and data are in safe hands. We monitor our systems constantly to spot any potential hacks but it is always good to see hacker signs yourself so you are aware of it
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